Privacy Policy and General Rental Terms and Conditions

The Rent Express Mallorca website, which offers the rental of various items, equipment for people with reduced mobility, cars and motorbikes in Mallorca (hereinafter, the “Website”), is owned by ADE ELEVATION S.L.U.

ADE ELEVATION S.L.U. guarantees the protection of all personal data provided by the User through the Website and, in compliance with Spanish Organic Law 15/1999 of 13 December on the Protection of Personal Data, Royal Decree 1720/2007 of 21 December and all other applicable legislation, informs you of the following:

a) All personal data provided through the Website will be included in the “Customers” files, which are created and maintained under the responsibility of ADE ELEVATION S.L.U., duly protected and registered with the Spanish Data Protection Agency.

b) Your personal data is collected for the following purposes:

• To manage requests for the rental of motorbikes, cars, household accessories, travel equipment for families, bicycles, orthopaedic items, scooters, mopeds, quad bikes, televisions, air-conditioning units, refrigerators and other products.
• To process payments through the Website’s online shop.
• To send interested parties newsletters containing current news and offers related to the services provided.
• To provide users with information about the products and services marketed by the company.
• To receive applicants’ CVs and manage ADE ELEVATION S.L.U.’s recruitment database.
• To resolve complaints or enquiries through the available channels, including the contact form, online chat, email and customer service telephone line.
• To provide users with commercial information about offers and promotions launched by ADE ELEVATION S.L.U. that may be of interest to them.

c) Appropriate security measures have been adopted for the collection and processing of personal data in order to prevent its loss, unauthorised access or manipulation, in accordance with Royal Decree 1720/2007 of 21 December.

d) ADE ELEVATION S.L.U. undertakes to protect any confidential information to which it has access by implementing the technical and organisational security measures required by data protection regulations, according to the type of data processed in each case.

e) ADE ELEVATION S.L.U. will never use the personal data provided by the User or Customer to provide services other than those referred to in section b) of this document, nor for its own benefit or for any purpose other than that authorised by the owner of the data.

f) The User is informed and agrees that, in order to provide certain services, such as ticket bookings, admission tickets, excursions and guided tours, and only where strictly necessary, their personal data may be transferred to third-party companies collaborating with ADE ELEVATION S.L.U., located in Spain or in other countries. The User acknowledges and accepts this by reading and accepting these General Terms and Conditions.

Any such transfer of data will be carried out in strict compliance with current data protection legislation. Once the transfer has taken place, those companies will become the data controllers responsible for their own processing of the data. Any complaint relating to such processing must therefore be addressed directly to them.

g) Apart from the circumstances described above, no other transfers of data are planned, except those legally required by other legislation or by the competent public authorities.

h) When the User chooses to access our corporate social media profiles, ADE ELEVATION S.L.U. undertakes to maintain the highest level of discretion, confidentiality and secrecy regarding any private or personal information to which it may have access.

The personal data, images, videos, content and information of any kind relating to our “friends” or “followers” will be processed in accordance with the legal principles governing privacy, honour, personal and family privacy, personal data protection, information security, image rights, intellectual property, consumer and user protection and any other applicable legislation.

i) The User declares that they are over 14 years of age in order to access the services provided through this Website and therefore have the legal capacity required to consent to the processing of their personal data in accordance with this Privacy Policy.

j) The User may exercise their rights of access, rectification, erasure, objection or withdrawal of consent relating to the processing of their personal data at any time by sending ADE ELEVATION S.L.U. a duly signed letter to the postal address previously indicated.

The request must clearly include the User’s contact details and be accompanied by a photocopy of their Spanish identity document, tax identification number or another document proving their identity. Alternatively, the request may be sent to the following email address: ade.elevation@gmail.com.

k) The User authorises and consents to the processing of their personal data under the terms described above by selecting the acceptance box located at the end of each data collection form available through the Website.

l) The images displayed on the Website are for commercial and illustrative purposes only. The company reserves the right to provide an item similar to the one shown on the Website.

m) Cancellations will be refunded when they are made with at least 48 hours’ notice. Cancellations by telephone will not be accepted. The Customer must notify the company by email within the applicable 48-hour period at: ade.elevation@gmail.com.

Once the 48-hour cancellation period has passed, no amount will be refunded. The vehicle may not be used on dates other than those stated in the rental agreement.

Opening Hours

Monday to Friday: 9:30 a.m. to 7:00 p.m.
Saturday: 10:00 a.m. to 7:00 p.m.
Sunday: 10:30 a.m. to 1:00 p.m.

We are only open on Sundays during the summer months. Customers will not be attended to outside normal business hours.

General Rental Terms and Conditions

1. Use and Condition of Rental Equipment and Vehicles

1.1 The Customer receives the rented vehicle or equipment described in the rental agreement in perfect working order and in a clean condition.

Rental cars are supplied with their documentation and checked tyres. The Customer undertakes to keep them in good condition and to drive the vehicle in accordance with the applicable traffic regulations.

The condition of the equipment or vehicle will be described and verified in the rental agreement at the time of delivery as evidence that the Customer accepts its condition.

By signing the rental agreement, the Customer accepts the list of accessories supplied with the vehicle and the description of any damage recorded in the relevant section of the agreement.

Any damage that is not marked or recorded in writing in the agreement at the beginning of the rental period will be considered new damage and will be attributed to the holder of the rental agreement.

• The vehicle must not be repaired without the prior authorisation of ADE ELEVATION S.L.U.
• The Customer must not admit or prejudge liability for any incident.
• The rented vehicle must not be abandoned. The Customer must remain with it until the roadside assistance or recovery service arrives.

1.2 Any damage caused to the vehicle or rented equipment, including child car seats, bicycles, electric vehicles, mobility equipment or wheelchairs, must be paid for by the Customer.

The amount charged will depend on the damage, breakage, loss or degree of dirtiness and may include the replacement cost of any damaged, stolen or lost item. A cleaning charge may also be applied in cases of excessive dirt.

It is expressly prohibited to alter any technical feature of the equipment or vehicle, including its equipment, tools or accessories, or to modify its interior or exterior appearance in any way.

1.3 In the case of vehicle rentals, only the person identified and accepted by ADE ELEVATION S.L.U. in the rental agreement or any appendix to it is authorised to drive, provided that they are at least 21 years old and hold a valid driving licence recognised in the European Union.

1.4 Digital or electronic driving licences will not be accepted for car rentals.

1.5 Under no circumstances may vehicles or scooters from our fleet be taken outside Mallorca or transported on any type of ship, train, lorry or aircraft.

1.6 It is prohibited to leave the territory of the island of Mallorca with the rented vehicle or equipment.

1.7 If ADE ELEVATION S.L.U. suffers any type of loss or damage as a result of the Customer’s failure to comply with the conditions set out in this section or as a result of use other than that agreed, ADE ELEVATION S.L.U. is authorised to withdraw the vehicle from the Customer and invoice and charge the Customer for any duly justified repair costs or other expenses arising from such loss or damage.

1.8 In the event of theft or loss of the vehicle, the Customer must provide the vehicle keys and the corresponding police report within a maximum period of 24 hours. Otherwise, the full value of the vehicle will be charged.

2. Price, Duration and Extension of the Rental Period

2.1 The rental price is the amount stated in the rental agreement. It is based on the current general rates applicable to services, taxes and charges, together with the initial price agreed with the Customer at the time of rental according to the selected rate.

2.2 Cash security deposits are accepted only for collections from our shops or the airport and only for the rental of equipment. They are not accepted for cars or other types of vehicles.

For vehicles, the security deposit will only be processed by bank card. The amount will be released automatically according to the timeframe determined by the card-issuing bank, provided that ADE ELEVATION S.L.U. confirms that there are no amounts to be deducted under these General Terms and Conditions.

After the vehicle has been returned correctly, ADE ELEVATION S.L.U. cannot release the deposit. The release of the retained amount is the sole responsibility of the card-issuing bank.

2.4 The security deposit is processed as a pre-authorisation hold for an amount determined according to the rented equipment or vehicle.

The amount will normally be released automatically within approximately two to three weeks. Depending on the conditions applied by your bank, the process may take several additional days.

If damage is found, the cost of the damage and any associated installation or assembly work will be charged.

2.5 Under no circumstances may the security deposit paid at the beginning of the rental be used to extend the rental period.

If the Customer wishes to keep the vehicle for longer than originally agreed, they must obtain the prior express authorisation of ADE ELEVATION S.L.U. and immediately pay the additional amount due for the extension.

If the additional amount cannot be charged to the Customer’s bank card because the Customer refuses payment or for any other reason, the vehicle must be returned immediately. Otherwise, the matter may be reported to the relevant authorities.

2.6 The Customer undertakes to return the vehicle to ADE ELEVATION S.L.U. on the agreed date and at the agreed time, either at an ADE ELEVATION S.L.U. shop or at the location stated in the rental agreement.

No refund will be made if the vehicle is returned before the end of the rental period specified in the agreement.

Returning the vehicle to a location other than the one originally agreed, subject to prior acceptance by ADE ELEVATION S.L.U., will result in an additional charge of €50.

A copy of the rental agreement and the vehicle keys must be presented for any amendment or return.

Late return of the vehicle without prior notice to the ADE ELEVATION S.L.U. shop from which it was rented will result in a €50 penalty, in addition to the rental price for the extra days.

2.7 The service will only be considered complete once the vehicle and its keys have been returned to the ADE ELEVATION S.L.U. rental shop in accordance with the conditions stated in the agreement.

3. Payments, Use and Conditions

3.1 The Customer undertakes to pay ADE ELEVATION S.L.U.:

a) The amount resulting from the current general rate and the initial price agreed in the rental agreement according to the selected tariff. This includes the rental period, additional insurance, additional equipment, supplementary services, applicable taxes and charges.

b) Any fines or penalties resulting from breaches of current legislation committed by the Customer while using the vehicle covered by the rental agreement, together with any late-payment surcharges and any judicial or out-of-court costs incurred by ADE ELEVATION S.L.U. as a result.

In the event of a fine, the Customer will be charged an administrative fee of €30, which will be charged directly to the Customer’s credit card.

c) An amount of €50 if an employee of ADE ELEVATION S.L.U. must travel to a municipal vehicle pound to recover a vehicle that has been removed as a result of the Customer’s actions.

The Customer will also be responsible for paying any fine imposed by the local authorities, which may be charged directly to the Customer’s credit card.

d) Any amount arising from circumstances in which the Customer causes loss or damage to third parties or to ADE ELEVATION S.L.U.

If the loss or damage is covered by insurance, ADE ELEVATION S.L.U. will refund the amount previously charged to the Customer once the corresponding amount has been received from the insurer.

3.2 The amounts referred to in section 3.1 must be paid in cash or by credit card.

Additional amounts may be deducted directly from the security deposit. ADE ELEVATION S.L.U. may charge any amount exceeding the deposit to the Customer’s credit card account.

If the Customer fails to make payment within 24 hours, ADE ELEVATION S.L.U. may deduct the amount from the security deposit and recover any outstanding amount through judicial or out-of-court proceedings without any further prior notice.

The Customer authorises this procedure by signing the rental agreement.

3.4 Users of bicycles, electric scooters and mobility scooters for elderly or reduced-mobility users must comply with all applicable safety regulations and maintain a suitably low speed in areas where people are present.

The User or Customer is solely responsible for any accident, incident, accidental or deliberate fall, damage to third parties or damage to furniture or property inside a hotel complex, private property or public area.

The User or Customer will be solely responsible before the competent authorities and for paying the cost of any damage caused.

3.5 Punctures affecting bicycles, mobility scooters or electric scooters are not covered by roadside assistance.

The Customer will be charged for the replacement of the inner tube and tyre and must return the item to the shop by their own means and pay the corresponding material and replacement costs.

3.6 If a vehicle must be sent to assist or recover the Customer, a rescue fee of €50 will be charged in addition to any replacement costs.

4. Theft, Loss and Damage: Bicycles, Scooters, Mobility Scooters and Equipment

4.1 The rental price does not include insurance covering accidents, theft, loss, total or partial breakage, damage or any other loss suffered.

The Customer will be responsible for paying the replacement or repair costs.

4.2 In the case of electric mobility scooters, bicycles, electric scooters, refrigerators, air-conditioning units and any other rented equipment, the Customer or User must rely on their own third-party liability insurance if they cause damage to another person, street furniture, hotel property or any other property.

The Customer or User is solely responsible for the use and operation of the rented item.

5. Roadside Assistance for Car Rentals

5.1 If the vehicle can no longer be driven or cannot be started, the Customer must contact the roadside assistance provider appointed by ADE ELEVATION S.L.U.

5.2 The appointed roadside assistance service is included in the rental price and covers a distance of up to 100 kilometres from the shop where the vehicle was rented.

Any assistance required outside this radius will be charged to the Customer.

The Customer agrees not to abandon the vehicle and must remain with it until the recovery vehicle arrives to transport it to the ADE ELEVATION S.L.U. shop from which it was rented.

5.3 A charge of €180 or more, depending on the vehicle model, will be made if the roadside assistance service is used improperly.

This includes, but is not limited to:

• Loss or breakage of keys or helmets.
• Running out of fuel.
• Refuelling with the wrong type of fuel.
• Recovery of vehicles from locations or roads that are unsuitable for driving or are unpaved.
• Any other error, negligence or misuse of the vehicle by the Customer.

5.4 No replacement vehicle is available.

5.5 No replacement vehicle will be delivered to the location of the breakdown, accident or other incident.

The Customer must wait for the roadside assistance service, a private provider contracted by ADE ELEVATION S.L.U. under its fleet insurance policy, to transport the scooter and the Customer to our premises.

5.6 In the event of a breakdown or accident, the rental period will not be extended and no additional hours or days will be granted because the Customer had to wait for roadside assistance.

Taxi fares or other transport costs incurred by the Customer to return to our premises, their place of residence or their hotel are excluded, particularly where the Customer did not use the 24-hour roadside assistance service whose telephone number appears in the rental agreement.

5.7 The company will not reimburse taxi fares or other transport costs incurred in travelling to the Customer’s accommodation or to our premises following a breakdown, theft, puncture or accident.

5.8 The company accepts no responsibility and will provide no reimbursement in the event of loss, breakage or theft of the Customer’s personal belongings, including incidents occurring on the premises of any of our establishments.

6. Maintenance and Repairs

6.1 The Customer is not authorised to arrange or commission any repair to the vehicle unless expressly authorised by ADE ELEVATION S.L.U. and after receiving written confirmation from the company.

6.2 The Customer must stop using the vehicle, bicycle or any other vehicle belonging to the company as soon as any operating fault or abnormality is detected.

If the Customer continues using the item, they will be responsible for the resulting repair costs.

The Customer must contact ADE ELEVATION S.L.U.

6.3.1 The Customer is not entitled to a replacement vehicle while the vehicle is undergoing inspection or mechanical repair.

7. Child Car Seats

7.1 For safety reasons, the company does not install conventional or ISOFIX child car seats.

The Customer is responsible for installing the equipment correctly and for ensuring its proper operation and safe use.

8. Cars: Accidents, Maintenance and Repairs

8.1 In the event of a car accident, the Customer must submit the completed European Accident Statement to the shop from which the vehicle was rented.

This is the blue form located inside the vehicle together with the other documents. It must be completed by both parties involved and submitted within a maximum period of 48 hours from the date of the accident, except in duly justified cases of force majeure.

In all cases, it must be submitted before the end of the vehicle rental period.

Incomplete or illegible accident reports will not be accepted. In such cases, the Customer will be responsible for paying for the damage suffered by the vehicle.

8.2 Failure by the Customer to provide ADE ELEVATION S.L.U. with the accident statement will result in a minimum charge of €50, regardless of the value of the damage found when the vehicle is returned.

ADE ELEVATION S.L.U. may invoice this amount in all cases.

The Customer’s security deposit will be retained until responsibility for the accident has been determined and it has been established who must pay for the damage to the ADE ELEVATION S.L.U. vehicle.

8.3 If the vehicle is not roadworthy following an accident, ADE ELEVATION S.L.U. will retain it until the assessment and inspection procedures have been completed.

In such cases, the Customer is not entitled to a replacement vehicle.

8.4 It is strictly prohibited to repair or maintain any of our petrol or electric vehicles independently or to take them to another workshop.

For any repair, breakdown or maintenance work, the motorbike must be taken to our mechanical workshop located at:

Calle Manacor 123, 07007 Palma de Mallorca

This address also appears in the rental agreement.

9. Amendments to the Rental Agreement

9.1 These General Terms and Conditions and all other clauses of the rental agreement may only be amended by means of a written agreement signed by both parties.

10. Automated Processing of Personal Data

10.1 The Customer authorises the automated processing of the personal data collected in the rental agreement where necessary to provide the agreed service and to offer and contract other products and services of ADE ELEVATION S.L.U.

The Customer is informed of their right to access, rectify and, where applicable, erase their personal data by contacting:

ade.elevation@gmail.com

The Customer also consents to ADE ELEVATION S.L.U. transferring their personal data to group companies, franchisees or other companies with which ADE ELEVATION S.L.U. enters into collaboration agreements in order to provide the vehicle rental service more effectively.

Such companies must be based in Spain and the transfer will be carried out in accordance with Spanish personal data protection legislation.

11. Applicable Law and Jurisdiction

11.1 This agreement will be governed by and interpreted in accordance with Spanish law.

11.2 Any dispute arising between ADE ELEVATION S.L.U. and the Customer in relation to this agreement will fall within the jurisdiction of the Spanish courts corresponding to the city in which the agreement was signed, to which both parties expressly submit.

11.3 Rent Express Mallorca is the trading name used by ADE ELEVATION S.L.U., with Spanish tax identification number CIF B57654667, to promote its rental activity involving equipment, vehicles and other items through the Website.

11.4 ADE ELEVATION S.L.U., trading as Rent Express Mallorca, accepts no responsibility for damage, loss or theft identified when rented equipment or vehicles are returned.

11.5 The Customer is responsible for both the rented equipment and their personal belongings.

In the event of theft, loss or misplacement of the rented equipment, the Customer must pay the full value of the item.

12. Airport Delivery Service for Rental Equipment

12.1 The airport delivery service for items such as child car seats and other rental equipment is operated from our office located at:

Calle Manacor 123, 07007 Palma de Mallorca

No refund will be issued in the event of a delay by our delivery service.

12.2 Hotel deliveries must be paid in advance at least 48 hours before delivery.

The Customer must send proof of payment by bank transfer to:

ade.elevation@gmail.com

13. Security Deposit

13.1 The Customer must pay a security deposit according to the value of the rented equipment.

This is a mandatory procedure. The rental cannot proceed without it, regardless of whether the Customer has already paid for a reservation.

If the Customer refuses to pay the security deposit, the reservation will not be refunded and the equipment will not be delivered.

13.2 The security deposit must be paid by debit or credit card and not in cash.

If any damage is found, the corresponding amount will be charged. If the cost exceeds the amount of the deposit, the excess will be charged directly to the bank card provided by the Customer.

13.3 Security deposits processed by bank card are referred to as “pre-authorisations”.

A hold is placed on the amount of the deposit according to the rented item, equipment or vehicle.

The amount is retained by the card-issuing bank and is automatically released by that bank, which is solely responsible for releasing it within the timeframe stated in section 13.4.

13.4 The hold normally lasts approximately two to three weeks when the card is issued by a Spanish bank.

If the Customer’s bank is located outside Spain, the process may take longer.

As the deposit is processed by bank card as a pre-authorisation and only represents a temporary hold on the Customer’s account, the amount is released automatically by the banking system.

ADE ELEVATION S.L.U. does not release pre-authorisation transactions. The card-issuing bank is solely responsible for releasing the amount.

The approximate period for the release of the deposit is two to three weeks from the date on which the pre-authorisation was issued.

14. Reservation Cancellation Policy

14.1 If a cancellation is made with more than 48 hours’ notice, 100% of the amount paid for the reservation will be refunded.

Cancellations must be submitted exclusively by email to:

ade.elevation@gmail.com

Cancellations by telephone, SMS or WhatsApp will not be accepted.

14.2 Cancellations made with less than 48 hours’ notice will not be accepted.

14.3 If the reservation is cancelled without prior notice, no refund will be issued.

14.4 ADE ELEVATION S.L.U. is not responsible for weather conditions.

No full or partial refund will be issued due to bad weather or any other weather-related circumstances.

14.5 Delivery of rental equipment to homes, hotels or the airport cannot be guaranteed unless the reservation has been paid in advance at least 72 hours before the Customer’s arrival.

Cancellations must be notified at least 48 hours before the scheduled date and time of arrival.

14.6 The company reserves the right to cancel a reservation if the driver does not meet the necessary requirements to drive.

This includes failure to meet the minimum age requirement of 21 years, failure to provide the required documentation, such as a Spanish identity document, passport, foreigner identification number, valid driving licence or credit card, or where the person is considered unfit or insufficiently experienced to operate our scooters.

Any of these circumstances will be sufficient grounds for cancellation.

14.7 Failure to arrive within three hours of the time booked through our online reservation system, email or WhatsApp, without prior notice from the Customer, will be grounds for cancellation.

15. Reasons for On-the-Spot Cancellation of a Car Rental

15.1 ADE ELEVATION S.L.U. reserves the right to cancel a reservation immediately if the Customer is not fit to drive or if their behaviour poses a danger to themselves or to others.

Insults, threats, coercion, verbal or physical aggression towards our staff, or being under the influence of substances incompatible with safe driving, will be sufficient grounds for cancellation.

In such cases, no refund will be made for the rental or delivery service, even if the reservation has already been booked and paid for.

15.2 The company reserves the right not to rent vehicles to Customers who breach any of the conditions or obligations set out in this document.

ADE ELEVATION S.L.U. also reserves the right to refuse the rental of a vehicle or equipment where there are reasonable grounds to believe that the Customer may fail to comply with the obligations of the agreement, including a history of non-payment or previous incidents.

16. Early Return

16.1 If the vehicle or rented equipment is returned before the agreed return date, ADE ELEVATION S.L.U., trading as Rent Express Mallorca, will not impose any penalty on the holder of the rental agreement.

However, no refund will be issued for unused rental days or for additional services booked for those unused days.

17. Unattended Delivery of Vehicles to Airports or Hotels

17.1 For car deliveries to airports or hotels, the Customer must provide a series of mandatory documents by email or through another method communicated by the company.

If the required documents are not received, ADE ELEVATION S.L.U. will not carry out the delivery and the amount already paid will not be refunded.

18. GPS Tracking

18.1 Some of our vehicles are fitted with a GPS tracking system, AirTag or other fleet management device.

18.2 The GPS tracker collects only information relating to the movement and location of the vehicle.

18.3 Disconnecting or disabling the GPS tracker is strictly prohibited.

The device is used to locate vehicles and prevent theft and is not used for any other purpose.

18.4 If the GPS tracker is unplugged or disconnected, the Customer will be charged a replacement fee of €70.

19. Photographs of Items on the Website

The images displayed on the Website are for illustrative purposes only.

ADE ELEVATION S.L.U. reserves the right to replace the item shown with another item of equal value or a different colour, without this giving the Customer any right to a refund.

Video Surveillance

Images may be recorded at certain premises solely for the purposes described in the relevant section of this Privacy Policy or at the request of public authorities.

An information notice is available to any interested person who requests it.

A video-surveillance sign is displayed in a clearly visible position before the camera area, informing visitors that the premises are monitored by video surveillance.

Images recorded by the cameras will be limited to the relevant commercial premises.

Images of public roads will not be recorded, except for the minimum area necessary to cover access points to the establishment.

The recording system will be located in a monitored or access-restricted area.

Only authorised persons will be permitted to access the recorded images.

The images will be retained for a maximum period of one month from the date on which they were recorded.