The website Rent Express Mallorca, rental of various items, rental of equipment for people with reduced mobility, cars and motorbikes in Mallorca (hereinafter, the “Website”), is owned by the company ADE ELEVATION S.L.U.

ADE ELEVATION S.L.U. guarantees the protection of all personal data provided by the User on the Website and, in compliance with Organic Law 15/1999 of 13 December on the Protection of Personal Data, Royal Decree 1720/2007 of 21 December and all other applicable regulations, informs you that:

a) All personal data provided through the Website will be included in the “Clients” files, all of which are created and maintained under the responsibility of ADE ELEVATION S.L.U., duly protected and registered with the Spanish Data Protection Agency.

b) Your personal data is collected for the following purposes:

– To manage rental requests for motorbikes, cars, home accessories, materials for travelling families, bicycles, orthopaedic items, scooter rental, mopeds, quads, televisions, air conditioners, fridges, etc.

– To process payments through the Website’s own Online Store.

– To send newsletters to interested parties with news and offers related to the services provided.

– To provide users with information about the products and services marketed by the company.

– To receive CVs from applicants in order to manage the employment pool of ADE ELEVATION S.L.U.

– To resolve complaints or enquiries through the channels provided for this purpose: Contact Form, Online Chat, email and customer service telephone.

– To provide users with commercial information about offers and promotions launched by ADE ELEVATION S.L.U. that may be of interest to them.

c) Appropriate security measures have been adopted in the collection and processing of personal data in order to prevent loss, unauthorised access or manipulation, in accordance with Royal Decree 1720/2007 of 21 December.

d) ADE ELEVATION S.L.U. undertakes to protect the confidential information to which it has access by implementing the technical and organisational security measures established by data protection regulations, according to the type of data processed in each case.

e) ADE ELEVATION S.L.U. will not, under any circumstances, use the personal data provided by the User/Client to provide services other than those referred to in section b) of this document or, where applicable, to obtain its own benefit or a benefit other than that authorised by the owner of such data.

f) The User is informed and consents that, for the provision of certain services such as ticket reservations, entrance tickets, excursions or guided tours, and only in those cases where it is strictly necessary, their personal information may be transferred to third-party companies collaborating with ADE ELEVATION S.L.U., located both in Spain and in other countries. The User acknowledges and consents to this through the reading and acceptance of these General Conditions. Such transfer of data will be carried out in strict compliance with the current regulations on Data Protection. Once the transfer has taken place, these companies will become Data Controllers of the processing they carry out with the User’s data, and therefore any complaint must be addressed directly to them.

g) Apart from the above, no other data transfers are foreseen, except those legally established by other legislation or competent public administrations.

h) When the User decides to access our corporate social media profiles, we inform them that ADE ELEVATION S.L.U. undertakes to maintain the utmost discretion, confidentiality and secrecy regarding the private and personal information to which we may have access. The personal data, images, videos, content and information of any kind belonging to our “friends or followers” will be processed in accordance with the legal principles established in relation to Privacy, Honour, Personal and Family Privacy, Personal Data Protection, Information Security, Image Rights, Intellectual Property, Consumer and User Protection and all other applicable regulations in each case.

i) The User certifies that they are over 14 years of age in order to access the services provided through this Website and therefore has the legal capacity required to give consent regarding the processing of their personal data, all in accordance with this Privacy Policy.

j) The User may, at any time, exercise the rights of access, rectification, cancellation, opposition or revocation of the consent granted regarding the processing of their personal data by sending ADE ELEVATION S.L.U. a duly signed letter to our postal address, previously indicated, clearly stating their contact details and attaching a photocopy of their DNI/NIF or document proving their identity. Alternatively, they may send their request to the following email address: ade.elevation@gmail.com.

k) The User authorises and consents to the processing of their personal data under the terms indicated above by ticking the acceptance box found at the end of each data collection form available through the Website.

L) The images on the website are for commercial and illustrative purposes only, and the company reserves the right to deliver material similar to the image shown on the website.

M) Cancellations will be refunded if cancelled with a minimum notice of 48 hours. Telephone cancellations will not be accepted. The client has a maximum period of 48 hours to send an email to our contact address: ade.elevation@gmail.com.

After 48 hours, no amount will be refunded, and the vehicle may not be used on dates other than those contracted.

Opening hours are Monday to Friday from 09:30 to 19:00, Saturdays from 10:00 to 19:00 and Sundays from 10:30 to 13:00. On Sundays, we only open during the summer months. Outside business hours, no service is provided.

GENERAL RENTAL CONDITIONS

1. USE AND CONDITION OF MATERIALS AND VEHICLES

1.1 The client receives the vehicle or material described on the contract page in perfect working condition, clean and in good operating condition. In the case of rental cars, the vehicle is delivered with its documents and checked tyres. The client undertakes to maintain them and to drive the vehicle in compliance with the rules of the Highway Code. The information and verification of the condition of the materials or vehicle at the time of delivery, as recorded in the contract, serves as proof of acceptance of the condition at delivery. The signing of the rental contract implies the client’s acceptance of the list of accessories present in the vehicle and of the description of damages included in the contract section. Any damage not marked or expressly stated in writing in the contract at the beginning of the rental will be considered new damage and will be attributable to the contract holder.

Do not repair the vehicle without prior authorisation from ADE ELEVATION S.L.U.

Do not acknowledge or prejudge responsibility for the incident.

Do not abandon the rented vehicle and remain with it until the tow truck service arrives.

1.2 Damage caused to the vehicle or rented materials, such as car seats, bicycles or other types of electric vehicles, or equipment for people with reduced mobility, wheelchairs, etc., must be paid for by the client. The amount will depend on the damage, breakage, loss or dirtiness, as replacement cost for each damaged, stolen or lost item or, in the case of extreme dirtiness, as cleaning cost. It is expressly prohibited to modify any technical characteristic of the materials or vehicle, the equipment, tools and/or accessories of the vehicle, as well as to make any modification to its exterior and/or interior appearance.

1.3 For vehicle rentals, only the person identified and accepted by ADE ELEVATION S.L.U. in the rental contract or any annex thereto is authorised to drive, provided that they are at least 21 years old and hold a valid driving licence in the EU.

1.4 Digital or electronic driving licences will not be accepted for car rental.

1.5 It is not permitted under any circumstances to leave Mallorca or to transport vehicles or scooters from our fleet on board any type of boat, train, truck or aircraft.

1.6 It is prohibited to leave the territory of the island of Mallorca with the rented vehicle or material.

1.7 Any damages or losses of any kind that ADE ELEVATION S.L.U. may suffer due to breach of the conditions set out in this article and/or due to use other than that agreed by the Client authorise ADE ELEVATION S.L.U. to withdraw the vehicle from the Client and to invoice and charge the Client the duly justified amounts corresponding to repairs or other expenses arising from such damages.

1.8 In the event of theft or loss of the vehicle, the Client is obliged to provide the vehicle keys and the corresponding theft report within a maximum period of 24 hours. Otherwise, the full value of the vehicle will be charged.

2. PRICE, DURATION AND EXTENSION OF THE RENTAL

2.1 The rental price is the price stated in the rental contract and is established according to the Current General Rate, regarding services, taxes and fees, and the initial price agreed with the Client at the time of rental, according to the selected rate.

2.2 Cash deposits are accepted only for collections in stores and at the airport and apply only to the rental of materials, not to cars or other types of vehicles. For vehicles, the deposit will be processed only by bank card and will be automatically released according to the period established by the issuing bank, provided that ADE ELEVATION S.L.U. confirms that there is no amount to be deducted from it for any reason under these General Conditions. After the correct return of the vehicle, ADE ELEVATION S.L.U. cannot release the deposit; the issuing bank itself is responsible for releasing the retained amount.

2.4 The deposit is made by blocking an amount according to the rented material or vehicle. This amount will be automatically released within an approximate period of 2 to 4 weeks, depending on the conditions of your bank, although it may take several more days. In case of damage, the amount corresponding to the damage caused and its subsequent assembly or repair will be charged.

2.5 Under no circumstances may the deposit paid at the beginning of the rental be used to extend the rental. If the client wishes to keep the vehicle for longer than initially agreed, the client undertakes to obtain prior express authorisation from ADE ELEVATION and to immediately pay the additional amount for such extension. Otherwise, if payment by bank card cannot be made due to refusal or for any other reason, the vehicle must be returned or the matter will be reported to the authorities.

2.6 The Client undertakes to return the vehicle to ADE ELEVATION S.L.U. on the scheduled date and time and at the ADE ELEVATION S.L.U. store or at the place agreed in the rental contract. No refund will be made if the vehicle is returned before the period stipulated in the contract. Returning the vehicle to a place other than the one initially agreed, subject to prior acceptance by ADE ELEVATION S.L.U., involves an additional charge of €50. It is essential to present a copy of the contract and the vehicle keys for any change or return. A delay in returning the vehicle without prior notice to the ADE ELEVATION S.L.U. store where it was rented entails a penalty of €50 in addition to the price of the extra rental days.

2.7 The service shall only be considered completed once the vehicle and its keys have been delivered to the ADE ELEVATION S.L.U. rental store and under the conditions stipulated in the contract.

3. PAYMENTS

3.1 The Client undertakes to pay ADE ELEVATION S.L.U.:

a) The amount resulting from the application of the Current General Rate and the initial price agreed in the rental contract according to the selected rate, corresponding to duration, additional insurance, additional equipment and complementary services, according to the stipulated conditions, as well as applicable taxes and fees.

b) The amount corresponding to fines or penalties for any infringement of current legislation that the Client may incur as a result of the use of the vehicle covered by the rental contract, as well as any surcharges for late payment by the Client and any judicial or extrajudicial expenses that ADE ELEVATION S.L. may incur as a result. In the event of a fine, the client will be charged €30 for the corresponding administrative procedures, which will be charged directly to the client’s credit card.

c) The amount of €50 if an ADE ELEVATION S.L.U. employee must travel to a municipal pound to recover the vehicle that was removed due to the Client’s responsibility. The Client shall also be responsible for payment of the fine imposed by the local authorities, which will be charged directly to the client’s credit card.

d) Any amount arising from any circumstance in which the Client causes damage to third parties or to ADE ELEVATION S.L.U. If the damage is covered by insurance, once ADE ELEVATION S.L.U. receives the amount corresponding to the damage or loss from the insurer, it will refund the Client the amount previously charged for that concept.

3. Payments, use and conditions

3.2 Payment of the amounts referred to in section 3.1 above must be made in cash or by credit card. Additional amounts may be charged directly from the deposit. ADE ELEVATION will charge the excess amount to the client’s credit card account. If the client does not pay within 24 hours, ADE ELEVATION S.L.U. may deduct such payment from the deposit and claim it by judicial or extrajudicial means without further prior notice. The client authorises this operation by signing this contract.

3.4 Bicycles, scooters and electric scooters for elderly people must comply with current road safety regulations. Reflective vests must be worn, and in the case of scooters and bicycles, lights must be switched on and helmets offered free of charge by our company must be used. These free items are available in our stores. The user/client is solely responsible for not using reflective or safety elements such as helmets. In the event of any accident, accidental fall, caused or accidental incident, damage to third parties or urban furniture, the user/client shall be solely responsible before the competent authorities.

3.5 Punctures in bicycles, mobility scooters and scooters are excluded from roadside assistance, and the replacement of the inner tube and tyre will be charged. The client must return to the store by their own means and pay for the material and replacement.

3.6 If a vehicle has to be sent out, a charge of €50 will be invoiced as a recovery fee, in addition to the replacement cost.

4. THEFT, LOSS AND DAMAGE: BICYCLES, SCOOTERS, PMR SCOOTERS AND MATERIALS

4.1 The rental price does not include insurance for theft, loss, total or partial breakage, damage or any other loss suffered. The client shall be responsible for paying for replacement or repair.

4.2 In the case of electric PMR scooters, bicycles, electric scooters or rented materials, fridges, air conditioners and other materials, the client/user must respond with their own civil liability insurance in the event of causing any damage to third parties, public road furniture, establishments or others, being solely responsible for the use and handling of the rented item.

5. ASSISTANCE FOR CAR RENTAL

5.1 If the vehicle can no longer be driven or cannot be started, the Client must call the roadside assistance company arranged by ADE ELEVATION S.L.U.

5.2 The arranged roadside assistance service is included in the rental price and covers a distance of up to 100 km from the store where the vehicle was rented. For assistance outside this radius, the cost shall be borne by the Client. The Client agrees not to abandon the vehicle until the tow truck arrives to take it to the ADE ELEVATION S.L.U. store where it was rented.

5.3 An amount of €180 or more, depending on the vehicle model, will be charged to the Client in the event of improper use of the roadside assistance service: loss or breakage of keys or helmets, lack of fuel or use of incorrect fuel, recovery of vehicles from places or roads unsuitable for driving or unpaved roads, or any other error, negligence or misuse of the vehicle by the Client.

5.4 There is no possibility of a replacement vehicle.

5.5 No replacement vehicle will be brought to the client at the location of the breakdown, accident or other incident. Instead, the client must wait for the roadside assistance service, a private company contracted by ADE ELEVATION S.L.U. under the fleet insurance policy, so that they can take the scooter and the client to our facilities.

5.6 In the event of breakdowns or accidents, the client may not extend the rental period and we will not offer any extra hours or days due to having waited for the roadside assistance service. Taxi payments or other means used by the client to return to our facilities or to their place of residence or hotel are excluded if the client has not used the 24-hour roadside assistance service, whose telephone number appears in the rental contract.

5.7 The company will not be responsible for reimbursement of taxis or other transport costs to the client’s place of residence or to our facilities in the event of breakdowns, thefts, punctures or accidents.

5.8 In the event of loss, breakage or theft of the client’s belongings, including within the premises of one of our establishments, the company assumes no responsibility and no refund will be made.

6. MAINTENANCE AND REPAIRS

6.1 The Client is not authorised to order the repair of the vehicle unless expressly authorised by ADE ELEVATION S.L.U. and after receiving written confirmation from our company.

6.2 It is the client’s obligation to stop the vehicle, bicycle or any other vehicle belonging to our company when any operating anomaly is detected. Otherwise, the client will be responsible for the repairs. The client must contact ADE ELEVATION.

6.3.1 The Client is not entitled to a replacement vehicle during the period of inspection or mechanical repair.

7. CAR SEATS

7.1 For safety reasons, the company does not install any conventional or Isofix car seats. The client is responsible for installing the material and is responsible for its correct use and operation.

8. CARS: ACCIDENTS, MAINTENANCE AND REPAIRS

8.1 In the event of an accident with the car, the client must submit to the store where the vehicle was rented the friendly accident report, the blue form located inside the vehicle seat together with the other documents, duly completed by both parties involved, within a maximum period of 48 hours from the date of the accident, except in duly justified force majeure situations, and in any case always before the end of the vehicle rental period. Incomplete or illegible incident reports will not be accepted and, if submitted in such condition, the Client will be responsible for payment of the damage suffered by the vehicle.

8.2 Failure by the Client to deliver the accident report to ADE ELEVATION implies a minimum charge of €50, regardless of the value of the damage present on the vehicle at the time of return, which ADE ELEVATION may invoice in any case. In all cases, the Client’s deposit will be retained until it has been clarified which party is responsible for the accident and, therefore, who is responsible for the damage to ADE ELEVATION’s vehicle.

8.3 If, in the event of an accident, the vehicle is not fit to be driven, ADE ELEVATION will retain it until the appraisal procedures have been completed. In this case, the client is not entitled to a replacement vehicle.

8.4 It is strictly prohibited to repair, maintain on one’s own account or take our petrol or electric vehicles to another workshop. For any repair, breakdown or maintenance, the motorbike must be taken to our mechanical workshop located at Calle Manacor 123, 07007 Palma de Mallorca. The address also appears in the rental contract.

9. MODIFICATIONS TO THE RENTAL CONTRACT

9.1 These General Conditions, as well as the remaining clauses of the rental contract, may only be modified by written agreement signed by both parties.

10. COMPUTER PROCESSING OF PERSONAL DATA

10.1 The client authorises the automated processing of the personal data collected in this contract, necessary for the provision of the agreed service, as well as for the offer and contracting of other ADE ELEVATION products and services. The Client is informed of their right to access, rectify and, where appropriate, cancel their personal data by email at ade.elevation@gmail.com. Likewise, the Client gives consent for ADE ELEVATION to transfer their data to group companies, franchisees or other companies with which ADE ELEVATION enters into collaboration agreements for the better provision of the vehicle rental service, located in Spain, respecting Spanish legislation on the protection of personal data.

11. APPLICABLE LAW AND JURISDICTION

11.1 This contract shall be governed by and interpreted in accordance with Spanish law.

11.2 Any matters arising from this contract between ADE ELEVATION and the Client shall fall under the jurisdiction of the Spanish courts and tribunals corresponding to the city where the contract was signed, to which both parties submit.

11.3 Rent Express Mallorca is the trade name used by ADE ELEVATION S.L.U., with tax identification number CIF B57654667, to promote its activity in the rental of materials, vehicles and other items on the website.

11.4 The company, hereinafter ADE ELEVATION S.L.U., trade name Rent Express Mallorca, is not responsible for any damage, return damage or theft.

11.5 The client is responsible for both the rented material and their belongings and must respond in the event of theft, loss or misplacement of the rented material by paying the value of the material.

12. AIRPORT DELIVERY SERVICE FOR RENTAL MATERIALS

12.1 The delivery service for materials such as car seats or other items with airport delivery is carried out from our office at Calle Manacor 123, 07007 Palma de Mallorca. No refund will be made due to delays by our delivery service.

12.2 Deliveries to hotels must be paid in advance within a minimum period of 48 hours by sending proof of payment by bank transfer from the client to: ade.elevation@gmail.com.

13. DEPOSIT

13.1 The client must pay a deposit according to the value of the rented material. This is a mandatory procedure, without which the contract cannot be formalised, whether or not there is a paid reservation. The reservation will not be refunded and the material will not be delivered if the client refuses to pay the deposit.

13.2 The deposit is made by debit or credit card, not in cash. If any kind of damage occurs, the corresponding amount will be charged. If the amount exceeds the deposit, it will be charged directly to the bank card provided by the client.

13.3 Bank card deposits are called “Pre-authorisations”. A hold is placed for the amount of the deposit according to the rented item, material or vehicle. The amount is retained by the issuing bank itself and is automatically released by the bank, which is the only party responsible for releasing it within the period stipulated in article 13.4.

13.4 The blocking period is approximately 2 to 3 weeks if it is a Spanish bank. If your bank is located abroad, it may take longer. Deposit refund: deposits are made by bank card as a pre-authorisation and, as it is only a hold on your account, the amount is automatically released by the banking system. ADE ELEVATION S.L.U. does not release pre-authorisation operations, as the bank itself is responsible for carrying out the release. The time required to release the deposit is approximately 2 to 3 weeks from the date the transaction was issued.

14. RESERVATION CANCELLATION POLICY

14.1 If cancellation is made with more than 48 hours’ notice, 100% of the amount paid for the reservation will be refunded. Cancellations must be sent only by email to: ade.elevation@gmail.com. Telephone calls, SMS or WhatsApp messages will not be accepted to cancel a reservation.

14.2 Cancellations with less than 48 hours’ notice are not accepted.

14.3 If the reservation is cancelled without prior notice, no refund will be made.

14.4 ADE ELEVATION S.L. is not responsible for weather conditions and no amount, even partial, will be refunded due to bad weather or other weather-related conditions.

14.5 We do not guarantee delivery of materials to homes, hotels or the airport if reservations have not been paid in advance and at least 72 hours before the client’s arrival. Cancellations must be notified at least 48 hours before the arrival date and time.

14.6 The company reserves the right to cancel the reservation if the driver does not meet the necessary conditions to drive, the minimum age of 21 years and the required documentation such as DNI, Passport, NIE, valid driving licence and credit bank card. Not being fit to drive our scooters or having no experience will be sufficient reason for cancellation.

14.7 Failure to appear within 3 hours of the time contracted through our online reservation system, email or WhatsApp, and without prior notice from the client, will be grounds for cancellation.

15. REASONS FOR ON-SITE CANCELLATION OF CAR RENTAL

15.1 ADE ELEVATION reserves the right to cancel the reservation immediately if the client is not fit to drive or if their behaviour presents a danger to others or to themselves. Aggression towards our staff, such as insults, coercion, verbal or physical aggression, or being under the influence of substances unsuitable for driving, will be sufficient grounds to cancel the reservation. Even if it has been paid and reserved, no refund of the rental or delivery service will be made.

15.2 The company reserves the right not to rent vehicles to clients who breach any of the conditions or obligations established in this document.

Likewise, ADE ELEVATION S.L.U. reserves the right not to rent the vehicle or material in the event of reasonable doubts about possible breach of the obligations of this contract, due to a history of non-payment or incidents by the client.

16. EARLY RETURN

16.1 In the event of early return of the rented vehicle or material, ADE ELEVATION S.L.U., trade name Rent Express Mallorca, will not apply any penalty to the contract holder. Likewise, no refund will be made for unused days or for extras contracted for unused days.

17. AIRPORT/HOTEL VEHICLE DELIVERY WITHOUT PRESENCE

17.1 For car deliveries at the airport or hotels, a series of documents are mandatory and must be sent by the client by email or other means provided by the company. If the necessary documents are not received, ADE ELEVATION S.L.U. will not make any delivery and no refund of the amount paid will be made.

18. GPS LOCATION

18.1 Some of our vehicles are equipped with a GPS tracking system, AirTag or other fleet control devices.

18.2 The GPS tracker only collects information about the movement and location of the vehicle.

18.3 It is strictly prohibited to disconnect the GPS tracker, as it is a vehicle location system intended to prevent theft and not for any other purposes.

18.4 If the tracker is unplugged or disconnected, the replacement cost of €70 will be charged.

19. PHOTOGRAPHS OF ITEMS ON THE WEBSITE

The images are purely illustrative, and ADE ELEVATION reserves the right to change and rent the item for another of equal value or different colour without any refund to the client.

VIDEO SURVEILLANCE

In some premises, images are captured solely for the purposes indicated in the purposes section of this Privacy Policy and/or at the request of public authorities.

We have an information notice available upon request for interested parties and a video-surveillance area sign located in a place prior to the camera and sufficiently visible, informing that the place is a video-surveilled establishment.

The images captured by the cameras will be limited to the public establishment concerned. Images of the public road will not be captured, except for a minimal strip of the access areas to the establishment.

The recording system will be located in a monitored or restricted-access area. Only authorised persons will have access to the images obtained, and they will be kept for a maximum period of one month from their capture.